1. Shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS or USPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

2. Returns

Contact our customer service department and they will be in charge of picking the product in the indicated address. The customer service hours are Monday to Friday from 9am to 4:00pm: sales@oliandcarol.us

You must apply the return within the following 10 days from the purchase date. All of the return costs will run in charge of Oli&Carol and, in case the customers do this by its own ways, he won’t be able to reclaim the return import.

The product must be returned in the same conditions and packaging in which it was received. 

When the returned product is received in our warehouse, we will verify that it is in correct conditions. Then, we will credit you the amount payed for the product within 10 days.

To obtain more information or any clarification in relation to our return and exchanges policy, you can contact with our Customer Support department through the email previously indicated.

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