Frequently Asked Questions
Ordering and Shipping
How can I track my Oli&Carol order?
Track your order using the tracking number provided in the shipping confirmation email.
Can I modify or cancel my Oli&Carol order?
Orders can be canceled if they have not yet been dispatched. Contact customer service for assistance.
How long does Oli&Carol delivery take?
Delivery times vary based on location and shipping method, typically ranging from 1 to 6 days.
General FAQs
What are the recommended age ranges for different types of Oli&Carol toys?
- Mini Teethers: Suitable for ages 0-6 months.
- Baby Teethers: Ideal for ages 0-2 years.
- Rattle Toys: Recommended for ages 0-2 years.
- Doudous: Appropriate for ages 0-2.5 years.
- Bath Toys: Designed for ages 6 months to 3 years.
- Sensory Balls: Suitable for ages 9 months to 3 years.
- Stackable Toys and Baby Cars: Best for ages 1-3 years.
- Role Play Toys: Intended for children aged 3-6 years.
What are Oli&Carol toys made of?
Oli&Carol toys are made from 100% natural rubber from Hevea trees and hand-painted with natural pigments, making them safe for babies and biodegradable.
How are Oli&Carol toys sustainable?
Oli&Carol toys are biodegradable and sustainably made from natural rubber from Hevea trees & hand painted with non-toxic dyes.
Do Oli&Carol toys float?
Yes, many Oli&Carol toys float, making them ideal for bath time, beach & pool play.
How do you recommend to take care of Oli&Carol toys?
To properly take care of the toys, store them in dry locations to prevent mold, and avoid leaving them in direct sunlight or artificial light which can cause colors to fade. Always air dry the toys between uses, and refrain from exposing them to extreme temperatures as this could alter their shape and volume. Do not sterilize or store the toys in the fridge to avoid damaging the materials.
How can I clean Oli&Carol toys?
Clean Oli&Carol toys by wiping with a damp cloth and mild soap. Avoid submerging them in water or using harsh chemicals. Check our Washing & Care Instructions for further details.
Can Oli&Carol toys be sterilized?
It's not recommended to sterilize Oli&Carol toys as it may affect their quality. Clean them with mild soap and water.
Are Oli&Carol toys safe for babies?
Yes, Oli&Carol toys are non-toxic, BPA-free, PVC-free, phthalate-free, and free from nitrosamines, making them safe for babies and toddlers. They are made all in one piece with no hole avoiding the creation of bacteria inside. No hole = 100% bacteria-free!
Are Oli&Carol toys suitable for children with allergies?
Yes, Oli&Carol toys are hypoallergenic as they are made from natural rubber and do not contain common allergens.
Are Oli&Carol toys suitable for babies with sensitive skin?
Yes, Oli&Carol toys are made from natural rubber and painted with non-toxic pigments, ideal for babies with sensitive skin.
Are Oli&Carol toys suitable for babies with special needs?
Yes, Oli&Carol toys are safe and designed to stimulate sensory play and develop fine and gross motor skills, suitable for children with special needs.
Are Oli&Carol toys tested for safety?
Oli&Carol toys undergo rigorous testing and comply with EN71, ASTM, and Reach certification standards for safety.
Do Oli&Carol toys have a warranty?
Oli&Carol toys come with a warranty against manufacturing defects. Contact our customer service for warranty details at sales@hotalinginc.com
Do Oli&Carol toys have a warranty?Do you have physical stores where I can purchase your products?
Yes, we do have physical stores where you can explore and purchase our products. To find the nearest store to you, you can utilize our store locator tool. This will provide you with the locations of some of our partnered retailers.
Teething Toys FAQs
What are Oli&Carol teether toys made of?
Oli&Carol teether toys are made from 100% natural rubber from trees and hand-painted with natural pigments. Completely safe for babies.
Can teething toys also be used as bath toys?
Yes, our teething toys can double as bath toys. They are designed without holes, making them safe and hygienic for use in water. This feature prevents the inside of the toys from trapping water and developing mold, ensuring a clean and safe playtime experience in the bath.
How do Oli&Carol teether toys soothe teething pain?
Oli&Carol teether toys are designed with textures to soothe sore gums during the teething process.
How do Oli&Carol teether toys soothe teething pain?
Oli&Carol teether toys are designed with textures to soothe sore gums during the teething process.
Can Oli&Carol teether toys be placed in the fridge or freezer?
Avoid placing Oli&Carol teether toys in the fridge or freezer as extreme temperatures may damage them.
Can Oli&Carol teether toys be used with teething gels?
It is not recommended to use teething gels with Oli&Carol teether toys as it may affect the material integrity.
Bath Toys FAQs
Can Oli&Carol bath toys be used as teething toys?
Yes! All our bath toys are also teethers! They are completely safe for babies to explore orally and relieve the baby's soothing pain.
Are Oli&Carol bath toys safe for babies?
Yes, Oli&Carol bath toys are safe for babies and toddlers, made without holes to prevent water accumulation and mold. No hole = 100% worry-free play!
How should Oli&Carol bath toys be cleaned?
Yes, Oli&Carol bath toys are safe for babies and toddlers, made without holes to prevent water accumulation and mold. No hole = 100% worry-free play!
Rattle Toys FAQs
What are Oli&Carol rattle toys made of?
Oli&Carol rattle toys are made from natural rubber and include upcycled cherry seeds for gentle sound effects. They are the greenest rattle toys ever!
Are Oli&Carol rattle toys safe for babies?
Yes, Oli&Carol rattle toys are safe for babies 0+ and provide soothing sounds for comfort.
Can the seeds come out of the toys?
No, the rattle toys are designed with safety in mind, and the seeds are securely sealed inside the rubber, ensuring that they do not come out during play. They are designed and certified to be 100% safe for babies and kids.
How loud is the rattle noise?
We have worked with otorhinolaryngologists to accomplish a very soft and relaxing sound for little ones to listen and stay calm, rather than over-excite them.
Lovey-Teethers FAQs
What are Oli&Carol Mini Doudous made of?
Oli&Carol Mini Doudous are made from soft double-layered muslin fabric together with a natural rubber baby teether.
How do you clean the cloth?
Remove the muslin from the teether to wash each part separately. For the muslin: machine or hand wash the muslin at 30° maximum (Do not bleach, do not dry clean, do not tumble dry, do not iron). For the teether: Clean the toy with water, soap and a damp cloth. Do not sterilize or store in the refrigerator.
Can I buy the muslim separately?
We do not offer the muslim of the doudou separately as it is part of the whole toy.
How do I separate the cloth from the muslim?
It’s as easy as pulling apart the muslim and you get your teether on one side and muslin on the other. Only adults can do it since it’s pretty tight. This way toddlers can’t pull the cloth apart from the teether.
Baby Cars FAQs
What are Oli&Carol car toys made of?
Oli&Carol car toys are made from natural rubber, hand-painted with natural pigments, and come in eco-friendly packaging. The wheels in the car are made from FSC certified wood and a small metal axis is added in order to make the wheels roll!
Can Oli&Carol car toys be used during bath time?
Oli&Carol car toys are not recommended for use in water as it may affect their integrity. Dry them thoroughly if they get wet.
Are Oli&Carol car toys safe for babies?
Yes, Oli&Carol car toys are safe from birth 0+, promoting motor skill development and imaginative play.
Sensory Balls FAQs
Can Sensory Balls be used as bath toys?
Yes, Sensory Balls are perfect for bath time fun. They are designed to float and have no holes, ensuring they are safe and hygienic for water play.
What is the size of each Sensory Ball?
The size of each Sensory Ball may vary. For specific dimensions, please check the details on each product page.
Do Sensory Balls roll perfectly?
Sensory Balls are designed with detailed textures that help them stay close to babies during play, ensuring they do not roll too far away.
Can Sensory Balls vary in size and shape?
Sensory Balls might change slightly in size and shape, especially during air travel, but they typically return to their original form over time.
Stackable Toys
Are stackable toys suitable for water play?
Absolutely! Our stackable toys are designed to float and are perfectly safe for water use. They’re crafted without any holes, preventing water from getting trapped inside, which makes them ideal for bath time.
Can stackable toys also be used as teethers?
Yes, our stackable toys can double as teethers. They are made from safe, non-toxic materials that are gentle on gums, making them ideal for teething babies